A greeting from the author

Hello and welcome to the Good Manager Guide!

My name is John Carter. I am a training and development specialist who has delivered hundreds of sessions to managers of all levels. The culmination of this is the Good Manager Guide.

Business experience

Although I've built up 35 years of business knowledge and experience across different sectors, I don’t think that’s the main reason that I help managers develop their skills and confidence. Nor is it because I have suitable professional qualifications. I don’t even think it’s because I’m an award winning, five times published author.

I think my main asset is that through the training I’ve delivered, I've listened to the challenges that managers face: from a challenging conversation with a feisty employee to coping with a heavy workload; from delivering a nerve-racking presentation to getting a diverse group of individuals to gel.

No leader ever fell from heaven

I’ve shared their pain, enjoyed their successes and observed their development. In helping them I’ve absorbed knowledge and devoted countless hours to the fascinating and never-ending topic of how to manage effectively. That’s all consolidated and shared within this learning. I like this quote from Tom Northup: ‘No great manager or leader ever fell from heaven, it’s learned not inherited.’

John Carter

Growth mind-set

Over my years as a manager I made mistakes, but I think my greatest attribute was a ‘growth mind-set’. So I learned from errors and adversity and improved until I became well-established and rewarded.

Over the years I’m confident that I’ve built up a comprehensive and rounded appreciation of what the role of a Good Manager entails. So there’s a decent chance that I’ve already come across the challenges managers face and will be able to share helpful ideas and options.

These guidebooks and videos are a thorough and complete online programme that is recognised by the Chartered Management Institute and satisfies the UK Team Leader/Supervisor Level 3 Apprenticeship standards. So as well as teaching essential management skills it represents valuable CPD.

It’s proven to engage the mind, help put proven ideas into practice, and create more confident and effective managers.