This programme provides management development that meets the rigorous quality standards to achieve Chartered Management Institute (CMI) Validation.

Over 300 pages of Plain English information and instruction, split across 15 guidebooks

Over 300 minutes of video-podcasts, split into 42 easy to digest chunks, each between seven to ten minutes in length

Ideas on follow up activities and further reading

A self-assessment to highlight your main development requirements

A portfolio of activities and exercises to track your CPD and its effectiveness

Individual Units

Rising To The Challenge

How first time managers can transition successfully into their new role.

Includes additional video podcasts.

Workload Juggling

How to juggle a heavy workload and maintain a healthy work-life balance.

Includes additional video podcasts.

Word Perfect

How to communicate effectively, with individuals and groups.

Includes additional video podcasts.

The Write Way

How to be crystal clear in everything you write so that your business communication skills are top notch.

Includes additional video podcasts.

Team Up

How to mobilise and motivate your team.

Includes additional video podcasts.

Raising The Standard

How to manage performance and conduct effectively.

Includes additional video podcasts.

Challenging Conversations

How to facilitate challenging conversations to positive outcomes.

Includes additional video podcasts.

Best Laid plans

How to manage projects and change effectively.

Includes additional video podcasts.

Change Ahead

How to use tools and models to make good, informed decisions.

Includes additional video podcasts.

Serve You Well

How to create a customer-focused culture that makes customers talk positively about your company.

Includes additional video podcasts.

Mind Management

How to create and maintain a positive and resilient mindset.

Includes additional video podcasts.

Go Hire

How to create and follow an effective recruitment and selection process that is fair, legal and gets you the right person for the job.

Includes additional video podcasts.

Grow Your Own

Ways in which you influence your team, and how to develop them and yourself together.

Includes additional video podcasts.

Under the Spotlight

How to deliver high impact, confident presentations.

Includes additional video podcasts.

The Bigger Picture

How to develop a long term business strategy and put it into practice.

Includes additional video podcasts.

"In all situations we have found John to be excellent in his delivery, support and development of our people. John has the ability to listen and work with us to establish our needs and deliver the required outcomes. The feedback from delegates is consistently high."

- Learning and Organisational Development (Projects) Officer, Norwich City Council.