Every team member needs guidance and support

You might observe them, spot minor areas where they can develop and have a quick chat. These kinds of coaching conversations happen frequently in the workplace and are relatively stress-free.

But what happens if there is a wider gap between your expectations and their performance or conduct? You will probably know when the time is right to have a more serious – and potentially uncomfortable – conversation. This guidebook bundle lays out some proven techniques for handling challenging conversations.

Contents of this guidebook

  • Employing GROW and other models
  • General tips
  • Dealing with emotionally charged behaviour
  • Dealing with conflict
  • Influencing techniques

Includes these video podcasts:

  • How to use GROW for challenging conversations
  • How to use DESOP for challenging conversations
  • How to handle emotionally charged behaviour
Price: £19.99