Contents of this guidebook

If you can stand out in the way you communicate through the written word then it will be a massive asset and will have a positive impact on your career because you’ll be better equipped to:

  • Build relationships, including with customers
  • Deliver service to customers and colleagues
  • Avoid and resolve complaints and conflicts
  • Get it right first time, minimising re-work
  • Gain approval for ideas and concepts
  • Influence others
  • Work well and smoothly with other people
  • Be viewed as productive, credible and professional

In this guidebook, we’ll help you to gain those benefits.

Includes these video podcasts:

  • General guidelines for business writing
  • How to write in plain English
  • How to comply with email etiquette
Price: £19.99